- Yahoo CEO Marissa Mayer admits, “It’s been a very frustrating week”
- E-mail glitch affected 1% of users, Yahoo says
- Mayer has made revamping e-mail a key part of her effort to kick-start Yahoo
(CNN) — Yahoo CEO Marissa Mayer has apologized for a massive e-mail outage last week, calling the days-long glitch “unacceptable” and a “massive inconvenience.”
“This has been a very frustrating week for our users and we are very sorry,” Mayer wrote Friday on Yahoo-owned Tumblr as the company was cleaning up the last of a problem that began December 9 for some users.
The problem was a hardware outage in one of Yahoo’s storage centers. Mayer said it affected about 1% of Yahoo e-mail’s users. While teams began working around the clock on the problem immediately, it was “a particularly rare one” in which different users were affected in different ways.
That caused it to take longer to fix, she said.
Service was restored to more than 99% of affected users by Saturday, although Yahoo’s engineers were still working on the problem Sunday.
“The engineering team has been working over the weekend and making steady progress on restoring access to messages for affected users. This includes folders as well as inbox state (like whether you’ve read a message or starred it),”
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